For growing Shopify stores

The back office for growing Shopify stores.

Customer support, orders, returns, marketplace cases, bookkeeping, payroll, the operational work that scales with your store, handled by people and AI agents on one workflow. In your tools, your tone, your hours.

The same team runs TicketsToDo (events ticketing marketplace), VoucherCodes.ae (UAE deals platform) and DCMnetwork (digital media network), and more. We do not take on business that competes with us or you.

Try for 30 days How it works

Only pay if you’re happy with the work. No obligation.

Since 2006: a battle-tested operation, not a startup experiment
People + AI: one workflow, the best mix per task
By the job or the hour: no fixed contract, walk away anytime

What we run for Shopify

The operational work that scales with your store.

The work that grows with order volume, handled inside your existing Shopify stack.

Customer support & ticketsPre-sale and post-sale questions answered in your tone, end to end.
Order & returns operationsOrder exceptions, refunds, where-is-my-order, all moved through cleanly.
Marketplace & multi-channelCases, disputes and channel-specific operations worked through to resolution.
Inbox & chat triageShared inbox, chat and social messages sorted, routed and answered.
Bookkeeping & reconciliationDay-to-day books kept current and reconciled to Shopify and your payment processors.
Catalogue & data workProduct, listing and CRM data kept clean as you grow.

If the work is operational and repetitive, we probably run it. If it sits outside that, we will tell you straight rather than stretch.

One workforce

People and AI agents, on one workflow.

Some work needs judgement. Some is high-volume and repetitive. We run both through one workflow, so you get the right mix without managing another AI tool yourself.

People

Trained operators

A real team that learns your business, not just your tickets, and that you actually get to know. Judgement calls handled like an owner would.

AI agents

Built into the workflow

Software agents handle the repetitive, high-volume work. You don’t operate them, learn them, or babysit them. They’re part of the workflow, not a tool you adopt.

Why us

We run Shopify-style ops on our own businesses with this exact team.

TicketsToDo · VoucherCodes.ae · DCMnetwork · and more

The same operators and AI agents that keep our own products running, order spikes, refund queues, bad-week support volume, run your Shopify store on the same workflow. We do not take on business that competes with us or you. Your work and your data stay yours.

How we work and what it costs

Quality work, priced fairly.

Product-grade quality at honest, reasonable prices, structured so it is profitable for you too, not just us.

Two honest ways to pay: by the job or by the hour, whichever works better for you
By the job, a set price per task (think a few pence per order processed). You pay for the result, not our hours
By the hour, for variable or judgement work, you only pay for time worked
No fixed contract, no lock-in, walk away anytime
No hidden fees, no asterisks, no surprise invoices

Only pay if you’re happy

Honest math beats clever pricing.

Questions

What growing teams ask us first.

Will you work with a business that competes with mine? No. We run our own digital businesses, so we never take on anyone who competes with you.

No. We run our own digital businesses on this exact team, TicketsToDo, VoucherCodes.ae, DCMnetwork and more, so we hold a firm line: we do not take on business that competes with us or you. Your work, your data and your edge stay yours.

Do you work inside our existing Shopify and helpdesk stack? Yes. We work in your Shopify admin, helpdesk, chat and channels, not a separate system.

Yes. The operation runs inside your existing Shopify admin, helpdesk (Gorgias, Zendesk, Help Scout, Front, others), shared inbox, live chat and social channels. You don’t adopt a new tool or process to get support and operations covered.

What does it cost? A 30-day trial, by the job or by the hour. Only pay if you’re happy.

There’s no catch, and it isn’t free work. Try as many roles as you need, up to 50 hours per role, over your first 30 days. If you’re happy and want to keep going, you pay for the work from the start, by the job or by the hour, whichever works better for you. If it isn’t right, walk away and pay nothing. You only ever pay when you’re happy with the work.

By the job: a set price for each task, like an order processed or a return handled, so you pay for the result and never for our hours or how we split the work between people and AI. By the hour: for variable or judgement-heavy work, you only pay for the time worked. We’ll recommend whichever works better for you.

Either way: no fixed contract, no lock-in, no hidden fees and no surprise invoices.

Only pay if you’re happy → See the work first, decide after.