Trained operators
A real team that learns your business and does the work properly, not a faceless queue. Judgement calls and edge cases handled like an owner would.
Hire an ecommerce support specialist, by the job or by the hour.
A trained operator who handles your customer support, order and returns questions and inbox triage, backed by AI agents on the same workflow so the repetitive volume gets faster without losing judgement.
Only pay if you’re happy with the work · Priced by the job or by the hour · No fixed contracts.
What an ecommerce support specialist runs
The ecommerce support work that scales faster than you can hire for it.
The customer-facing operational work that grows with order volume, handled by a real person plus AI agents on one workflow.
- Customer support & ticketsPre-sale and post-sale questions answered, the right things escalated.
- Order & delivery queriesWhere-is-my-order, address fixes and delivery exceptions handled.
- Returns & refundsReturns processed and refunds actioned cleanly to policy.
- Inbox & channel triageShared inbox, chat and marketplace messages sorted and answered.
- Marketplace case handlingA-to-z claims, disputes and seller messages worked through.
- Order exceptionsStuck, duplicate and problem orders chased to resolution.
If the work is operational and repetitive, we probably run it. If it sits outside that, we will tell you straight rather than stretch.
One workforce
Real people and real AI agents, on the same workflow.
Some work needs judgement. Some is high-volume and repetitive. We run both through one workflow, so you get the right mix without managing another AI tool yourself.
Same job, swappable
Software agents run the repetitive, high-volume work on the same workflow wherever they do it better. You never have to operate or babysit the AI.
Why us
We run our own ecommerce and digital businesses on this exact team.
The same operation that holds our own products to a high bar runs your ecommerce support to that same bar. We do not take on business that competes with us or you. Your work and your data stay yours.
How we work and what it costs
Quality work, priced fairly.
Product-grade quality at honest, reasonable prices, structured so it is profitable for you too, not just us.
Only pay if you’re happy- Two honest ways to pay: by the job or by the hour, whichever works better for you
- By the job, a set price per task (think a few pence per ticket or order). You pay for the result, not our hours
- By the hour, for variable or judgement work, you only pay for time worked
- No fixed contract, no lock-in, walk away anytime
- No hidden fees, no asterisks, no surprise invoices
Frequently asked questions
What growing teams ask us first.
Will you work with a business that competes with mine? No. We run our own digital businesses, so we never take on anyone who competes with you.
No. We run our own digital businesses on this exact team, TicketsToDo, VoucherCodes.ae, DCMnetwork and more, so we hold a firm line: we do not take on business that competes with us or you. Your work, your data and your edge stay yours.
Do you work in our existing helpdesk and tools? Yes. The operator works in your stack and channels, not a separate system you have to learn.
Yes. The specialist works inside your helpdesk, shared inbox, chat and marketplace channels. You do not adopt a new tool or process to get support covered.
Will my customers know the work is outsourced? No. We work behind your brand, so your customers deal with you, not us.
No. We work behind the scenes, under your brand and inside your own channels. Your customers deal with you, not us, so you stay front-facing while we run the work in the background. You own the relationship and you keep the credit.
What does it cost? A 30-day trial, by the job or by the hour. Only pay if you’re happy.
There’s no catch, and it isn’t free work. Start with a 30-day trial, as many roles as you need, up to 50 hours per role. If you’re happy and want to keep going, you pay for the work from the start, by the job or by the hour, whichever works better for you. If it isn’t right, walk away and pay nothing. You only ever pay when you’re happy with the work.
By the job: a set price for each task, like a ticket resolved or an order handled, so you pay for the result and never for our hours or how we split the work between people and AI. By the hour: for variable or judgement-heavy work, you only pay for the time worked. We’ll recommend whichever works better for you.
Either way: no fixed contract, no lock-in, no hidden fees and no surprise invoices.
Only pay if you’re happy → See the work first, decide after.
Related