People
Trained operators
A real team that learns your business, not just your tickets, and that you actually get to know. Judgement calls handled like an owner would.
Scale your business without scaling your headcount.
The operational work that keeps your business running, handled by experienced operators and AI agents you hire by the job or by the hour.The same team that runs our own businesses.
Only pay if you’re happy with the work · Priced by the job or by the hour · No fixed contracts.
One workforce
People and AI agents, on one workflow.
Some work needs judgement. Some needs speed and repetition. We run both through one workflow, so you get the right mix without managing another AI tool yourself.
AI agents
Built into the workflow
AI agents handle the repetitive, high-volume work. You don’t operate them, learn them, or babysit them. They’re part of the workflow, not a tool you adopt.
What we run
All the work that keeps a digital business moving.
Handled by people and AI agents on one workflow.
- Customer support Tickets and inboxes handled, the right things escalated.
- Order processing Orders, exceptions and returns moved through cleanly.
- Data entry High-volume entry, migration and cleanup, kept accurate.
- Document processing The paperwork, scanning and filing that quietly piles up.
- Reconciliation Numbers matched and messy data tidied.
- Inbox & scheduling Email, calendars and the day-to-day, kept on top of.
- Supplier coordination Chasing, follow-ups and the back-and-forth handled.
- Operations admin The recurring work that quietly eats your week.
If it’s work we can run or build for you, we probably do it. If it sits outside that (pure strategy or consulting), we will tell you straight rather than stretch.
Why us
We run our own digital businesses
on this exact team.
Most outsourcing companies have never run a customer business of their own. We do. The same operators and AI agents that keep our products running also run your back office, on the same workflow.
We do not take on business that competes with us or you. Your work, your data and your edge stay yours.
We learned how to run a back office by needing one. Then we opened it up.
What we’re not
The three things you’ve already tried, and why this is different.
- Not another full-time hire you can’t justify yet. A senior ops hire is £60-80k loaded. You don’t need a full-timer. You need the work done. Compare
- Not a generic VA agency with no operational context. VAs follow a brief. We run an operation, with the playbook we built running our own. Compare
- Not an AI tool you still have to operate yourself. AI tools are software you buy. We’re the team that runs the work. The AI is part of how we do it, not something you adopt. Compare
Behind your brand
Your customers see your brand. Your suppliers see your company.
Behind the scenes, we run the factory that keeps everything moving. Operations, support, fulfilment, automation, monitoring and scaling: we do the work quietly in the background while you stay front-facing.
You own the relationship · You keep the credit · We power the engine behind it.
How it works
Four steps to a back office that runs.
Tell us what you need
Just your name, email and website, and optionally what needs running.
A quick kickoff call
We get to know your business and exactly what you need, so your trial starts on the right foot.
Start your 30-day trial
Try as many roles as you need, up to 50 hours per role, over your first 30 days. You see exactly what we deliver before you decide.
Only pay if you’re happy
If the work’s right and you keep going, you pay for it from the start, by the job or by the hour, whichever works better for you. If it isn’t, walk away and pay nothing. No fixed contract.
Quality work, priced fairly.
Product-grade quality at honest, reasonable prices, structured so it is profitable for you too, not just us.
Only pay if you’re happy- Two honest ways to pay: by the job or by the hour, whichever works better for you
- By the job, a set price per order, ticket or invoice (think a few pence per order). You pay for the result, not our hours
- By the hour, for variable or judgement work, you only pay for time worked
- No fixed contract, no lock-in, walk away anytime
- No hidden fees, no asterisks, no surprise invoices
Frequently asked questions
What growing teams ask us first.
Will you work with my competitors? Short answer: no. We run our own digital businesses, so we don't take on anyone who competes with you, or with us.
Short answer: no. We run our own digital businesses on this exact team (TicketsToDo, VoucherCodes.ae, DCMnetwork and more), so we hold a firm line: we don’t take on anyone who competes with you, or with us. Your work, your data and your edge stay yours.
What do you actually take off my plate? The repetitive operational work that starts slowing a business down as it grows.
The repetitive operational work that starts slowing a business down as it grows: bookkeeping, customer support, payroll, order and document processing, data cleanup, reconciliation, supplier coordination and support triage, the admin that keeps things moving.
We are deliberately not a strategy or management-consulting firm. We deliver the work rather than sell you advice. If something sits outside what we deliver, we will tell you straight rather than stretch.
How does the people-and-AI part actually work? One workflow: people handle judgement, AI agents handle speed and repetition.
One workflow. People handle judgement calls, the cases that need a human read of the situation. AI agents handle speed and repetition, the work where machines are better. You don’t operate the AI, learn it, or babysit it. We do.
How does the trial work? Try as many roles as you need. Only pay if you’re happy with the work.
There’s no catch, and it isn’t free work. After a short kickoff call, a pod of people and AI agents takes on your real back-office work. Try as many roles as you need, up to 50 hours per role, over your first 30 days, and see exactly what we deliver. If you’re happy and want to keep going, you pay for the work from the start, by the job or by the hour, whichever works better for you. If it isn’t right, walk away and pay nothing. You only ever pay when you’re happy with the work.
What does it cost? A 30-day trial, by the job or by the hour. Only pay if you’re happy.
Start with a 30-day trial, as many roles as you need, up to 50 hours per role. If you’re happy and want to keep going, you pay for the work from the start, by the job or by the hour, whichever works better for you. If it isn’t right, walk away and pay nothing. You only ever pay when you’re happy with the work.
By the job: a set price for each unit of work (a few pence per order processed, say), so you pay for the result and never for our hours or how we split the work between people and AI. By the hour: for variable or judgement-heavy work, you only pay for the time worked. We’ll recommend whichever works better for you.
Either way: no fixed contract, no lock-in, no hidden fees and no surprise invoices.
Only pay if you’re happy → See the work first, decide after.
Am I tied into a long contract? No. A 30-day trial, only pay if you’re happy, walk away anytime.
No. Start with a 30-day trial and only pay if you’re happy with the work. After that, continue by the job or by the hour and scale up or down as the business needs it. No fixed contract. Walk away anytime.
When you leave, we hand back clean records and any access we set up. No exit fee, no notice period, no last-month-of-billing trick.
How do we get started? Tell us what you need, we set up a quick call, then your trial starts.
Tell us roughly what you need. We set up a short kickoff call to understand your requirements, then a pod of people and AI agents starts your 30-day trial, up to 50 hours per role. You only pay if you’re happy and want to keep going, by the job or by the hour.
Are you a startup we are betting on? No. We have been operating since 2006, battle-tested, not a startup experiment.
No. We have been operating since 2006, battle-tested, not a startup experiment. The same operation that runs our own products to a high bar runs your back office to that same bar.
Try us
Try us. Only pay if you’re happy.
Tell us what you need. We’ll set up a short call to understand your requirements, then start your 30-day trial, up to 50 hours per role. You only pay if you’re happy with the work. If it’s not right, walk away and pay nothing.
We take on a limited number of new clients each month to keep the work high-quality, so start dates depend on current availability. The sooner you start, the sooner we can get your trial under way.
Thank you for contacting us.
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