Trained operators
A real team that learns your business, not just your tickets, and that you actually get to know. Judgement calls handled like an owner would.
A UK back office for growing digital businesses.
Bookkeeping, customer support, payroll, order and document processing: the operational work that scales with your business, handled by people and AI agents on one workflow. UK-based, hired by the job or by the hour.
The same team runs TicketsToDo (events ticketing marketplace), VoucherCodes.ae (UAE deals platform) and DCMnetwork (digital media network), and more. We do not take on business that competes with us or you.
Only pay if you’re happy. No obligation.
What we run for UK businesses
The back-office work that keeps a growing UK business moving.
The recurring operational work that starts slowing a UK digital or ecommerce business down as it grows.
- BookkeepingDay-to-day books recorded and kept current, ready for your UK accountant.
- Payroll adminUK payroll cycles prepared accurately and on schedule.
- VAT & AP/AR supportRecords kept tidy for VAT returns; payables and receivables moving cleanly.
- Customer supportTickets, live chat and inbox triage handled in UK business hours, your tone.
- Order & document processingOrders, returns, exceptions and paperwork run through cleanly.
- Operations adminRecurring back-office admin and supplier coordination.
If the work is operational and repetitive, we probably run it. If it sits outside that, we will tell you straight rather than stretch.
One workforce
People and AI agents, on one workflow.
Some work needs judgement. Some is high-volume and repetitive. We run both through one workflow, so you get the right mix without managing another AI tool yourself.
Built into the workflow
Software agents handle the repetitive, high-volume work. You don’t operate them, learn them, or babysit them. They’re part of the workflow, not a tool you adopt.
Why us
A UK back office, run by people who’ve run UK digital businesses.
TicketsToDo · VoucherCodes.ae · DCMnetwork · and more
The same operators and AI agents that keep our own products running, handling payroll cycles, refund queues and bad-week support volume, run your UK back office on the same workflow. We do not take on business that competes with us or you. Your work and your data stay yours.
How we work and what it costs
Quality work, priced fairly.
Product-grade quality at honest, reasonable prices, structured so it is profitable for you too, not just us.
- Two honest ways to pay: by the job or by the hour, whichever works better for you
- By the job, a set price per task (think a few pence per order, ticket or invoice). You pay for the result, not our hours
- By the hour, for variable or judgement work, you only pay for time worked
- No fixed contract, no lock-in, walk away anytime
- No hidden fees, no asterisks, no surprise invoices
Honest math beats clever pricing.
Questions
What growing teams ask us first.
Will you work with a business that competes with mine? No. We run our own digital businesses, so we never take on anyone who competes with you.
No. We run our own digital businesses on this exact team, TicketsToDo, VoucherCodes.ae, DCMnetwork and more, so we hold a firm line: we do not take on business that competes with us or you. Your work, your data and your edge stay yours.
Are you a UK-based business? Yes. UK contact route, UK data-protection law, UK accountant-ready records.
Yes. Back Office Factory is UK-based. We handle your data carefully and under UK data-protection law, run UK payroll cycles, and keep records tidy for your UK accountant. Most of our clients are in high-wage markets: UK, US, Canada, Australia.
What does it cost? A 30-day trial, by the job or by the hour. Only pay if you’re happy.
There’s no catch, and it isn’t free work. Try as many roles as you need, up to 50 hours per role, over your first 30 days. If you’re happy and want to keep going, you pay for the work from the start, by the job or by the hour, whichever works better for you. If it isn’t right, walk away and pay nothing. You only ever pay when you’re happy with the work.
By the job: a set price for each task, like an order processed, a ticket resolved or an invoice handled, so you pay for the result and never for our hours or how we split the work between people and AI. By the hour: for variable or judgement-heavy work, you only pay for the time worked. We’ll recommend whichever works better for you.
Either way: no fixed contract, no lock-in, no hidden fees and no surprise invoices.
Only pay if you’re happy → See the work first, decide after.
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